When I’m searching for support, it’s always about finding help as a customer—quick help that can solve my problem. It depends on the business type, but more often we’re looking for a support page or support chat to get help with a purchase, unsuccessful payments, or a wrong order we received or services we got but aren’t satisfied with for some reason—or maybe we just need to ask a few questions before deciding on a product.
We go to the company’s support page, and what do we see there in 60–70% of cases? Usually a support ticket form to send to the company email, an automated reply, and then we wait—often around 24 hours, even with good teams. As a customer who wants to use a service or buy a product again, I’d prefer a company that at least has live chat during business hours. First, it shows that the company is real, has a team, and is ready to help and solve customer problems—that they run their business the right way.
In WorkdeskApp we built a support chat page powered by AI agents, with the option to transfer web visitors to your team members during business hours—and it’s optional. Even without live chat transfer, our AI assistant for support tickets works well for customer support. What can our support chat page do for you?
- Support ticket creation
ChatPage AI for customer support understands visitor needs and, instead of only answering, can create a support ticket and either add a new customer or open a new ticket for an existing customer. You no longer need to spend hours checking email; all tickets and customers are in your dashboard in Workdesk CRM. Simple and convenient—isn’t it? - Question Answer
When ChatPage AI understands that your customer doesn’t need a ticket, it can answer questions from your knowledge base in a natural, conversational style, built by the WorkdeskApp team. - Transfer to live chat
You can turn this on in your settings and let customers connect with your team members during business hours. - Web visitors count
See how many people are on your site right now. No need to guess or dig through analytics—your dashboard shows live visitor count so you know when it’s busy and when your team might need to be ready for chat. - Widget chat button
A small chat button on your site lets visitors start a conversation in one click. They don’t have to hunt for a contact form or an email—they click, type, and get help. You choose where the button sits and how it looks in your WorkdeskApp settings.
You are welcome to join and create support chat for free with our app.
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